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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Joni Mount

October 9, 2026

5 out of 5 rating by Joni Mount
"Brittany was very efficient! The process of switching was fast and easy. A couple of questions and boom! It was done."
We responded:
"Thank you Joni! I am so happy to have you back at State Farm!"
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Donald Haynes

October 7, 2026

5 out of 5 rating by Donald Haynes
"Brittany was great!"
We responded:
"Thanks Donald! "
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Lois Dixon

October 1, 2026

5 out of 5 rating by Lois Dixon
"Brittany was the most helpful getting the information and starting a new policy for my husband and myself. Keep up the exceptional customer service.!"
We responded:
"Thank you for your review of our Agency and Brittany! We enjoy our customers and my Team loves to save our customers money!"
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Mack Stoner

September 30, 2026

5 out of 5 rating by Mack Stoner
"Great service thanks!"
We responded:
"Thanks Mack! We are happy to assist you!"
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Ryan Fitzpatrick

September 23, 2026

5 out of 5 rating by Ryan Fitzpatrick
"Brittany is absolutely the best . And made the process super smooth finding the right coverage for me. 10/10 would recommend to anyone. Just got a long term client from this one for sure. Thank you brittany!!!"
We responded:
"Ryan, thank you for your review of Brittany and our office! We apprciate you!"
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Ashley Batis

September 23, 2026

5 out of 5 rating by Ashley Batis
"Very easy"
We responded:
"Awesome! I was so happy that Doug was able to secure your auto policy after hours! Thanks for your business!"
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Stephen Hendrix

August 28, 2026

5 out of 5 rating by Stephen Hendrix
"Great experience on updating our sailboat insurance policy with Brittany- even saved a few dollars over the previous one written."
We responded:
"Thanks Stephen! Living in coastal Florida it's nice to have a sailboat to enjoy! Thanks again for your 5 Star review!"
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COMELIA HALM

August 24, 2026

5 out of 5 rating by COMELIA HALM
"Brittany was so amazing today. She helped us get all of our vehicles in order. Highly recommend them."
We responded:
"I am so pleased that you choose State Farm! Thank you for recognizing Brittany and for your 5 Star review of our Agency!"
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Liziane Andre Deloge

July 24, 2026

5 out of 5 rating by Liziane Andre Deloge
"Malayeasha is so amazing!"
We responded:
"Yes, Malayeasha does a wonderul job with our customers. Thanks!"
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A.V Normil

July 20, 2026

5 out of 5 rating by A.V Normil
"Malayeasha at reception is super nice and genuinely amazing at her job. I was able to seamlessly process my payments thanks to her help!"
We responded:
"Thanks so much for the amazing review, A.V! We really appreciate your support here in Merritt Island. Just reach out anytime if you need us - we’re here for you. "
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Aïsha Julot

July 20, 2026

5 out of 5 rating by Aïsha Julot
"Malayeasha at reception is so amazing!!"
We responded:
"Thanks for the 5 Star Review! Malayeaha is great with our customers! I am so happy that you had a wonderful experience with us!"
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Donna Martz

July 17, 2026

5 out of 5 rating by Donna Martz
"Brittany was amazing. I called and had a quote same day. She had me all set up and ready to go. Awesome service."
We responded:
"Donna, thank you for trusting me and Brittany with your insurance needs and for your 5 Star Review!"
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Dan Schwartz

June 17, 2026

4 out of 5 rating by Dan Schwartz
"New location has a nice, larger office. Friendly and accommodating staff. Had a good visit when there."
We responded:
"Thanks Dan! The new and improved office was designed with the customer in mind. My team loves it and they feel proud to represent State Farm on the Island! Come by and see us anytime! Thanks-JIM"
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Emily Dalton

June 15, 2026

5 out of 5 rating by Emily Dalton
"Brittany was able to explain the impact of changes to my policy in easily understood terms so that I could make an informed decision about an important policy change. She demonstrated the utmost level of professionalism as she guided through the process. Thank you, Brittany!!!"
We responded:
"Hi Emily! Thank you so much for your 5 Star review and recognizing Brittany and her commitment to our customers! "
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Rozlyn Pell

May 20, 2026

5 out of 5 rating by Rozlyn Pell
"Working with Jim and his team has made my insurance experience flawless. They go over coverages and assess your personal needs to make sure you are fully covered. Highly recommend!"
We responded:
"Thanks Rozlyn! We appreicate our customers and thanks for the 5 Star Review!"
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Colin Hughes

May 11, 2026

5 out of 5 rating by Colin Hughes
"Great people to work with, moving Auto, Condo and boats to them."
We responded:
"Colin, thank you for your 5 Star Review! I appreciate you putting your trust in State Farm!"
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Aolonda O'Neal

May 6, 2026

5 out of 5 rating by Aolonda O'Neal
"Our agent Brittany Hively was amazing she answered all of our questions and help saved money. Thank you Brittany"
We responded:
"Thank you Alonda for the kind words about Brittany! We are pleased that you are now part of the Jim Holder State Farm Agency!"
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Clint Wilson

April 21, 2026

5 out of 5 rating by Clint Wilson
"Brittany was awesome, and the transition has been great. I recommend Jim Holder to all who are shopping for insurance."
We responded:
"Thanks!"
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Clint Wilson

April 21, 2026

5 out of 5 rating by Clint Wilson
"Brittany was awesome and super helpful, friendly and responsive. Great service!!!"
We responded:
"Thanks for the 5 Star Review! I am very happy that Brittany took great care of your Insurance!"
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Aaron

April 13, 2026

5 out of 5 rating by Aaron
"Brittany helped me move my I policy from out of state. Super easy to work with and really helpful!"
We responded:
"Thanks for the 5 Star Review Aaron! We love working with our our of state customers and welcoming them to Florida and the Space Coast!"
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Theresa Laurenzano

March 26, 2026

5 out of 5 rating by Theresa Laurenzano
"This agency was great. They returned my voice message promptly and was able to go over my insurance needs with a few questions and within less than 30 minutes I had a new car insurance policy that was also less expensive than my prior company. I would highly recommend them!"
We responded:
"Thanks you for your 5 Star Review! I am happy we were able to provide you with a great AUTO policy!"
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Anna Mukhanov

March 26, 2026

5 out of 5 rating by Anna Mukhanov
"Brittany was a pleasure and very easy to work with . Very educated on policies. Not pushy at all. Had answers to all my questions . I would highly recommend this company. We got several estimates and they were the best with good coverage ."
We responded:
"Thanks Anna! We appreaicte all of our customers and Brittany is wonderful at saving money for our customers on insurance!"
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Brian Walton

March 24, 2026

5 out of 5 rating by Brian Walton
"Stephanie is amazing! Super responsive and always ready to help. Thank you!"
We responded:
"Brian, thank you for your 5 Star Review of my Agency and Stephanie! I am very happy you were pleased with your experience with the office!"
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Steven Diamond

March 16, 2026

5 out of 5 rating by Steven Diamond
"Jim has been my State Farm agent since I moved back to Florida

He and his staff have been particularly friendly and supportive of our needs at a personal level.

You'll see in the pictures we have some unique cars, they know how to handle these special needs.

Thank you guys!

We appreciate all you've done."
We responded:
"Steve, thanks so much for your 5 Star Review of our Agency! I appreciate your business and trust with my Team! You are the best!"
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Scott Iovine

March 13, 2026

5 out of 5 rating by Scott Iovine
"When moving to Florida back in August I needed to search for insurance for both home and auto and was fortunate to connect with Stephanie who not only found us very fair pricing but explained how best to protect our family living in Florida after 19 years in the North East. If your goal is to find an agency that you can trust with solutions you need, Pick up the phone and give Stephanie and team a call, best decision you can make!"
We responded:
"Thank you Scott for your 5 Star Review of our Agency! Stephanie is wonderful helping our customers that relocate to Florida! "